FashionExpress
Contact Us
Contact Us
We're here
to help you
Real people, real answers. We aim to reply to every message within 24 hours, Monday to Friday.
Email Us hello@fashionexpress.store sales@fashionexpress.store returns@fashionexpress.store Reply within 24 hrs (Mon–Fri)
Our Address Suite RA01, 195–197 Wood Street London, E17 3NU · United Kingdom
Send us a message
Fill in the form and we'll get back to you within one business day. For order queries email sales@fashionexpress.store, or for returns email returns@fashionexpress.store directly.
Our Promise
You'll hear from a real person
Every message is read and replied to by Sam or Stefania — personally. No bots, no scripted replies. Just honest, helpful answers within one business day.
Contact Details
General enquiries hello@fashionexpress.store
Orders & sales sales@fashionexpress.store
Returns returns@fashionexpress.store
Phone +44 7345 907276
Registered address Express Brand Group Ltd
Suite RA01, 195–197 Wood Street
London, E17 3NU · United Kingdom
Suite RA01, 195–197 Wood Street
London, E17 3NU · United Kingdom
Business Hours
All times GMT. Emails received outside business hours are answered the next working day.
| Monday | 9:00am – 5:00pm |
| Tuesday | 9:00am – 5:00pm |
| Wednesday | 9:00am – 5:00pm |
| Thursday | 9:00am – 5:00pm |
| Friday | 9:00am – 5:00pm |
| Saturday | Closed |
| Sunday | Closed |
Find your answer faster
Most questions are already answered in our help pages — no waiting required.
FAQs
Answers to our most common questions on orders, delivery, sizing, payments and more.
Browse FAQs →Shipping Information
Delivery times, costs, tracking, and what to do if your order is running late.
View Shipping →Returns & Refunds
How to return an item, how long refunds take, and what qualifies for a return.
Returns Policy →